Returns and Refund Policy

Scope and Purpose

This Returns and Refund Policy applies to all purchases made through the VitalNest website.

Return Period

If you have received a damaged product, you may return it within 30 days of the delivery date for a full refund of the purchase price. Please note that the customer is responsible for all return shipping costs (unless the product was delivered incorrectly or was damaged).

Return Instructions

  1. Return Notification: To initiate a return, please contact our customer service team with your order number and a detailed reason for the return at [YOUR CUSTOMER SUPPORT EMAIL].
  2. Return Approval: After we review your return request, we will send you detailed return instructions.

Packaging and Shipping

  1. Pack the item securely in its original packaging, with all labels and stickers still attached.
  2. Include the return form and any required receipts or photos.

Return Shipping Costs

  • For defective products: No cost to the customer. This applies if the product is incorrect, damaged by the carrier, or otherwise defective.
  • The product does not match the images shown on the website.

Specific Return and Refund Conditions

- Returns due to change of mind: If you change your mind after purchasing, you may return the product within 30 days of the delivery date, provided that it is unused, undamaged and in its original packaging. However, you are responsible for the return shipping costs.

- Damaged goods: If the product arrives damaged, please send us photos of the damage within 48 hours of receipt. We will review the situation and, where applicable, cover the return shipping costs.

- Wrong product received: If you receive the wrong product, please contact us. We will cover the return shipping costs and ensure that you receive the correct product.

- Product never arrived: If your product never arrives, please contact us so that we can open an investigation with the courier. If the product cannot be located, we will offer you a full refund or a replacement product.

- Cancellation after ordering: You may cancel your order before it has been shipped. If the order has already been shipped, please follow the return procedure after receiving the product.

Policy for Damaged or Defective Goods

If you receive damaged or defective goods, please contact our customer service team within 48 hours of receipt. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.

Policy for Undamaged Goods

If you change your mind, you may return the undamaged and unused product within 30 days of the delivery date. Please ensure that the product is in its original packaging.

Timeframes

- Return period: Returns must be reported and shipped within 30 days of receiving the product.

- Return processing: After receiving and inspecting the returned item, we will process the refund within 7 business days. You will receive a confirmation email.

- Refund conditions: A refund will be approved if the product is undamaged, unused and in its original packaging. Refunds for defective or incorrectly delivered products will be approved after inspection.

- Refund period: Once the return has been approved, it may take up to 7 business days for the refund to be processed to the original payment method.

- Refund method: Refunds will be issued to the original payment method used at the time of purchase.