Shipping Policy

VitalNest

This Shipping Policy applies to all orders within the United Kingdom. It is intended to ensure that you fully understand our shipping terms and procedures. By placing an order through our store, you agree to the following terms.

Shipping Costs

Free shipping on all orders within the United Kingdom.

Processing and Delivery Times

Processing time: 1–2 business days (Monday to Friday)

Delivery time: 2–6 business days (Monday to Friday)

Total delivery time: 3–8 business days (Monday to Friday)

Order cut-off time: 4:00 PM (UK time)

Shipping Carrier

Orders are shipped using Royal Mail or an equivalent shipping provider.

Address Changes

Once your order has been shipped, we can no longer change the delivery address.

If you need to change your delivery address, please contact us within 24 hours of placing your order at [YOUR CUSTOMER SUPPORT EMAIL].

Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the status of your shipment at any time.

Incorrect or Incomplete Address Information

Please make sure that your delivery address is entered correctly and completely.

If a shipment cannot be delivered due to an incorrect or incomplete address and is returned to us, we reserve the right to charge the customer for the cost of reshipping the order.

Cancellations

You may cancel your order within one hour of placing the order.

After this period or once the order has been shipped, cancellation is no longer possible. In this case, the terms of our Returns and Refund Policy will apply.

To cancel an order, please contact us at [YOUR CUSTOMER SUPPORT EMAIL] and provide your order number.

Shipping Damage

If your package is visibly damaged upon delivery, we ask that you refuse delivery where possible and contact our customer service team.

If the package was delivered while you were away and you discover shipping damage afterward, please contact our customer service team as soon as possible so that we can work with you to find a solution.